Visiting a Patient

Visitor Guidelines During the Coronavirus Pandemic

To maintain a safe environment for patients and our hospital teams please adhere to the following guidelines.

Outpatients may have a companion accompany them to their appointments, however, we do encourage patients to attend alone.
Inpatients may have visitors throughout the day, in addition to any companions. There should be a maximum of one visitor in your room at any time, and we encourage you to minimize the number of visitors you have during your stay.
Children may continue to have one parent/carer to stay with them.
All visitors will be given a new facemask (provided by us) which must be worn for the duration of their visit.
At present, we discourage children from visiting patients staying at the hospital.
Visitors must not come into the hospital if they have any symptoms of coronavirus (Covid-19) or any other viral illness including respiratory and gastrointestinal viruses. Guidance on Covid-19 symptoms are available here
Inpatients who are isolating at the hospital because of coronavirus are not permitted to have visitors during their isolation period.

Visiting Abdi Waluyo Hospital

Official visiting times are betwen 7AM to 10PM every day, however, mornings are frequently busy with patients receiving treatments. During Covid-19, visiting outside of these times is at the discretion of the nurse in charge.
Intensive Care Unit visiting hours are 10AM to 11AM, and 6PM to 8pm daily.
If you are visiting a child staying in our ward, you can visit any time up to 8 PM. Immediate family may stay with the child overnight.
If you have any questions or special requests, please get in touch before your visit and we will do our best to accommodate it.

Where do I go when I arrive at the hospital?

Please go to the main reception each time you would like to visit a patient / family member and ask for a visitor pass. These passes let you into the patient’s ward for a certain amount of time.

How do I protect patients from outside germs?

Anti-bacterial gel hand sanitizers are available throughout the hospital. Please wash your hands before and after contact with a patient to help us keep the hospital infection free.
If you have a cough, cold, upset stomach or any other potentially infectious condition, please contact the ward before visiting.
Please also avoid sitting on the patient’s bed, there are comfortable chairs in the room, especially for visitors.

Can I send a patient gifts and parcels?

Post is delivered to patients throughout the day. Please make sure all parcels are clearly labelled with the patient’s name and our full address:
RS Abdi Waluyo
Jl. HOS Cokroaminoto No. 31-33
Menteng, Jakarta Pusat (10350)

How can I be a considerate visitor?

Please supervise children at all times.
Please keep noise levels down in the wards and in communal areas – many patients will be resting and recovering
Please do not bring in cooked food which needs storage or heating
Smoking is not permitted anywhere on the hospital premises
Snacks and gifts, such as fruit, sweets, and magazines are welcome on the wards
Please do not bring flowers into intensive care, as they can spread infection

Confidentiality

We know that you are worried about your loved one and may have some questions to ask us.
Our patient’s confidentiality is of the utmost importance to us; therefore before we tell you anything about a patient’s condition or treatment, we will need to seek their permission first.
If a friend or relative is having a procedure, the ward nurse will let you know when you can call for an update.