Visiting a Patient

Visitor Guidelines During the Coronavirus Pandemic

To maintain a safe environment for patients and our hospital teams please adhere to the following guidelines.

• Outpatients may have a companion accompany them to their appointments, however, we do encourage patients to attend alone.
• Inpatients may have visitors throughout the day, in addition to any companions. There should be a maximum of one visitor in your room at any time, and we encourage you to minimize the number of visitors you have during your stay.
• Children may continue to have one parent/carer to stay with them.
• All visitors will be given a new facemask (provided by us) which must be worn for the duration of their visit.
• At present, we discourage children from visiting patients staying at the hospital.
• Visitors must not come into the hospital if they have any symptoms of coronavirus (Covid-19) or any other viral illness including respiratory and gastrointestinal viruses. Guidance on Covid-19 symptoms are available here
• Inpatients who are isolating at the hospital because of coronavirus are not permitted to have visitors during their isolation period.

Visiting Abdi Waluyo Hospital

• Official visiting times are betwen 7AM to 10PM every day, however, mornings are frequently busy with patients receiving treatments. During Covid-19, visiting outside of these times is at the discretion of the nurse in charge.
• Intensive Care Unit visiting hours are 10AM to 11AM, and 6PM to 8pm daily.
• If you are visiting a child staying in our ward, you can visit any time up to 8 PM. Immediate family may stay with the child overnight.
• If you have any questions or special requests, please get in touch before your visit and we will do our best to accommodate it.

Where do I go when I arrive at the hospital?

Please go to the main reception each time you would like to visit a patient / family member and ask for a visitor pass. These passes let you into the patient’s ward for a certain amount of time.

How do I protect patients from outside germs?

• Anti-bacterial gel hand sanitizers are available throughout the hospital. Please wash your hands before and after contact with a patient to help us keep the hospital infection free.
• If you have a cough, cold, upset stomach or any other potentially infectious condition, please contact the ward before visiting.
• Please also avoid sitting on the patient’s bed, there are comfortable chairs in the room, especially for visitors.

Can I send a patient gifts and parcels?

Post is delivered to patients throughout the day. Please make sure all parcels are clearly labelled with the patient’s name and our full address:
RS Abdi Waluyo
Jl. HOS Cokroaminoto No. 31-33
Menteng, Jakarta Pusat (10350)

How can I be a considerate visitor?

• Please supervise children at all times.
• Please keep noise levels down in the wards and in communal areas – many patients will be resting and recovering
• Please do not bring in cooked food which needs storage or heating
• Smoking is not permitted anywhere on the hospital premises
• Snacks and gifts, such as fruit, sweets, and magazines are welcome on the wards
• Please do not bring flowers into intensive care, as they can spread infection

Confidentiality

• We know that you are worried about your loved one and may have some questions to ask us.
• Our patient’s confidentiality is of the utmost importance to us; therefore before we tell you anything about a patient’s condition or treatment, we will need to seek their permission first.
• If a friend or relative is having a procedure, the ward nurse will let you know when you can call for an update.